Exterior view
Exterior view
Interior view
Exterior view
View
Lobby
Entrance
Reception
Lobby
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Lobby
Three Bedroom Executive - View
Lobby
Lobby
One Bedroom Deluxe - Guestroom
1 Bedroom Penthouse - Bedroom
Swimming pool
Swimming pool
1 Bedroom Penthouse - Bedroom
Fitness center
One Bedroom Executive - Bedroom
Swimming pool
Fitness center
One Bedroom Deluxe - Bedroom
2 Bedroom Executive - Bed
Waterpark - 4.51 km from property
Kid’s club
Executive lounge
Restaurant
Bathroom
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Restaurant
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Gym/fitness
Executive lounge
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Kid’s club
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Nearby attraction

Ascott Waterplace Surabaya

Surabaya, Indonesia

Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, 60126

9.0Rating
ExcellentRated by Guests
234Reviews

What to expect

Pros

  • 🌟Excellent service and hospitality
  • 👨‍👩‍👧‍👦Family-friendly amenities and activities
  • 🍳Good food options nearby
  • 🏊‍♂️Multiple swimming pools for enjoyment
  • 🚗Convenient location near shopping mall and eateries
  • 🧼Clean and spacious rooms with modern amenities
  • 🏠Feels like a home away from home
  • 🛠️Well-equipped kitchen and laundry facilities
  • 👩‍👩‍👧Friendly and helpful staff
  • 🏢Comfortable living space and facilities

Cons

  • 🥐Limited breakfast options and quality
  • 🚗Parking space availability issues
  • 🔒Privacy concerns and room number disclosure
  • 💸Expensive breakfast without room package
  • 🧹Slow housekeeping response and cleanliness issues
  • 🔌Unstable hot water supply
  • 📞Inconvenient and lengthy check-in process
  • 🍽️Limited and below-standard breakfast variety
  • 🤝Lack of flexibility and empathy in handling special requests
  • 🏋️Small gym facilities with limited equipment

What this place has to offer

Things to do and ways to relaxFitness center, Water park
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Indonesian

Set in a prime location of Surabaya, Ascott Waterplace Surabaya puts everything the city has to offer just outside your doorstep. Both business travelers and tourists can enjoy the hotel's facilities and services. Service-minded staff will welcome and guide you at the Ascott Waterplace Surabaya. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen, carpeting, mirror, scale, sewing kit. Take a break from a long day and make use of fitness center, golf course (within 3 km), outdoor pool, children's playground, kids club. Discover all Surabaya has to offer by making Ascott Waterplace Surabaya your base.

Where you'll be sleeping

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113 m²

Three Bedroom Executive

1 king bed & 1 queen bed & 2 single beds

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46 m²

One Bedroom Deluxe

1 king bed

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90 m²

Two Bedroom Deluxe

1 king bed & 2 single beds

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112 m²

1 Bedroom Penthouse

1 king bed

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100 m²

2 Bedroom Executive

1 king bed & 1 queen bed

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90 m²

Two Bedroom Deluxe Apartment

2 single beds and 1 king bed

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53 m²

One Bedroom Executive

1 king bed

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100 m²

Two Bedroom Executive Apartment

1 king bed and 1 queen bed

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100 m²

Two Bedroom Executive Apartment

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Apartment 1 bedroom - Penthouse

What other guests say about this hotel

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Where you'll be staying