Hotel Chicago Downtown, Autograph Collection
8.8Rating
ExcellentRated by Guests
646Reviews
What to expect
Pros
- 🏨Excellent customer service from staff like Linda, Richard, and Daniel.
- 🍽️Convenient location with great dining options nearby.
- 👍Spacious and comfortable rooms, perfect for families and couples.
- 🥂Complimentary food and drink credits for guests.
- 🗺️Ideal central location, close to major attractions and downtown Chicago.
- 🍹Friendly and attentive bartenders providing great service.
- 🛎️Helpful doorman and valet staff to assist guests with luggage and transportation.
- 🤝Staff going above and beyond to ensure a positive guest experience.
- 🌆Quiet surroundings despite being in the heart of the city.
- 🥇Personalized service that makes guests feel valued and welcomed.
Cons
- 🛏️Inconsistent room cleanliness and maintenance issues.
- 🍳Lack of breakfast service or unsatisfactory breakfast options.
- 🚮Issues with outdated or worn out furniture and decor in rooms.
- 🛎️Poor communication and follow-up from hotel management.
- ❄️HVAC system issues affecting room comfort.
- 💰Questionable additional fees or destination charges without corresponding value.
- 🔊Noise disturbances or interruptions during the stay.
- 🛠️Need for renovations or updates to improve the overall guest experience.
- 🛎️Inconsistencies in room assignments or amenities as per reservation requests.
- 💼Disappointing treatment of loyal Marriott Bonvoy members.
What this place has to offer
Things to do and ways to relaxBilliards, Bowling alley, Fitness center, Massage, Nightclub
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Dining, drinking, and snackingRestaurant [halal], Restaurant [kosher]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Portuguese
Hotel Chicago Downtown, Autograph Collection is perfectly located for both business and leisure guests in Chicago (IL). The property offers guests a range of services and amenities designed to provide comfort and convenience. Daily housekeeping, 24-hour front desk, luggage storage, Wi-Fi in public areas, valet parking are on the list of things guests can enjoy. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Convenience and comfort make Hotel Chicago Downtown, Autograph Collection the perfect choice for your stay in Chicago (IL).
Where you'll be sleeping
26 m²
Concierge level, Guest room, 1 King
1 king bed
26 m²
Deluxe, Guest room, 1 King
1 king bed
23 m²
Guest room, 1 King
1 king bed
23 m²
Guest room, 2 Double
2 double beds
Superior Room, 1 King Bed, City View
1 king bed or 1 double bed
Studio Suite, Suite, 1 King, Sofa bed
1 double bed
25 m²
Superior Deluxe King Room City view
1 king bed
72 m²
King Studio Suite
1 sofa bed and 1 king bed
99 m²
One Bedroom Hospitality Suite
1 sofa bed and 1 king bed
25 m²
Deluxe Room
1 king bed
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