JW Marriott Hotel Mexico City Santa Fe
8.7Rating
ExcellentRated by Guests
406Reviews
What to expect
Pros
- 🌟Exceptional and personalized service from staff members like Gerardo, Miguel, Monica, Abel, Paulino, and Juan.
- 🍽️Delicious and varied food options at restaurants like CúA, Quattro, and the buffet.
- 🏊♂️Lovely pool area and spa facilities for relaxation and enjoyment.
- 🛏️Modern, clean, and spacious rooms with comfortable beds and amenities.
- 👨👩👧Great for families with excellent buffet options and family-friendly environment.
- 🎉Beautiful lobby and lounge areas perfect for socializing and unwinding.
- 🌆Convenient location near restaurants, shopping mall, and safe neighborhood.
- 🍹Complimentary drinks, good bar service, and lounge experiences.
- 💼Ideal for business travelers with meeting rooms, efficient service, and amenities.
- 🎶Live music, saxophonist, or entertainment adding to the ambiance.
Cons
- 🧹Issues with room cleanliness, especially stained carpets and poorly cleaned bathrooms.
- 💧Water pressure problems in showers affecting the overall bathing experience.
- 📶Lack of free WiFi or inconvenient WiFi access for guests.
- 🚪Difficulty in finding the hotel entrance causing confusion for Uber drivers.
- 🍔Inconsistent food quality and service in room service or restaurant choices.
- 🚿Plumbing challenges like flooded rooms, broken toilet fill pipe, and slow drains.
- 🛌Noise disturbances from nearby nightclubs, carpet cleaning, or lack of soundproofing.
- 💸Issues with additional charges, lack of transparency, and unresponsive management to guest concerns.
- 🛍️Limited channel selection on TV or low-quality towels affecting the overall room experience.
- 🤝Occasional service inconsistencies or lapses in meeting guest requests promptly.
What this place has to offer
Things to do and ways to relaxFitness center, Golf course [on-site], Hot tub, Massage, Sauna, Spa, Spa/sauna, Steamroom, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Room service [24-hour], Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
JW Marriott Hotel Mexico City Santa Fe is perfectly located for both business and leisure guests in Mexico City. Offering a variety of facilities and services, the property provides all you need for a good night's sleep. Service-minded staff will welcome and guide you at JW Marriott Hotel Mexico City Santa Fe. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find flat screen television, air conditioning, desk, mini bar, iPod docking station. The property offers various recreational opportunities. JW Marriott Hotel Mexico City Santa Fe combines warm hospitality with a lovely ambiance to make your stay in Mexico City unforgettable.
Where you'll be sleeping
38 m²
Executive level, Executive Suite, 1 King, City view
1 king bed
38 m²
Executive level, Executive Suite, 2 Double, City view
2 double beds
57 m²
Executive lounge access, Junior Suite, 1 King, Limited view
1 king bed
Junior Suite King Bed Non Smoking
1 king bed or 1 double bed
38 m²
Deluxe Guest room, 1 King, City view
1 king bed
Executive lounge access, Presidential Suite, 1 King, Balcony
1 sofa bed and 1 king bed
38 m²
Executive two double Room with City View
2 double beds
Master Suite, Executive lounge access, Suite, 1 King
1 king bed
38 m²
Deluxe Guest room, Double, City view
2 double beds or 1 double bed
38 m²
Executive King Room with City View
1 king bed
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