![Swimming pool [outdoor]](https://cdn.evolvingmedia.se/image/https://evolving-media.s3.us-east-005.backblazeb2.com/hotel-images/batch-1726646315740/clxmhkuhtuezo5uznu0jjfcfu.webp?width=1000&quality=80&format=webp&strip=true)
Mercure Surabaya Hotel
9.5Rating
ExceptionalRated by Guests
801Reviews
What to expect
Pros
- 🌟Superb service from staff
- 🏊Well-maintained swimming pool
- 🍽️Varied and delicious breakfast options
- 👨👩👧👦Family-friendly environment
- 🌺Clean rooms and bathrooms
- 👍Responsive staff to requests
- 🛏️Comfortable beds in the rooms
- 🍲Good food quality and variety
- 🚗Convenient location for access
- 🏢Well-equipped facilities such as gym and cafe
Cons
- 🔊Noisy environment due to ongoing renovations
- 💸Increasing prices over time
- 🛠️Issues with room layout, feeling cramped
- 🚽Lack of toiletries provided in the room
- 🕰️Early closure of amenities like the pool
- 🔧Maintenance delays and inconveniences
- 🛏️Uncomfortable or hard beds
- 🗣️Unpleasant interactions with some staff members
- 🧹Issues with cleanliness and hygiene standards
- 🛠️Inconsistent service quality, needing improvement
What this place has to offer
Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Game room, Hot tub, Karaoke, Massage, On-site entertainment, Pool with view, Sauna, Spa, Spa/sauna, Table tennis, Tours, Water sports (non-motorized), Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Indonesian
The 4-star Mercure Surabaya Hotel offers comfort and convenience whether you're on business or holiday in Surabaya. The hotel has everything you need for a comfortable stay. Facilities like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop are readily available for you to enjoy. Each guestroom is elegantly furnished and equipped with handy amenities. Take a break from a long day and make use of hot tub, fitness center, outdoor pool, indoor pool, spa. Discover all Surabaya has to offer by making Mercure Surabaya Hotel your base.
Where you'll be sleeping
54 m²
Executive Suite 1 King Bed
1 king bed
24 m²
Premier Superior Twin
2 single beds
30 m²
Deluxe Room with Queen Bed
1 queen bed & 1 queen bed
28 m²
Superior Queen Room
1 queen bed & 1 queen bed
24 m²
Superior Premier (Queen Bed)
1 queen bed & 1 queen bed
28 m²
Superior Twin Room
2 single beds
30 m²
Deluxe Room
47 m²
Executive Suite
1 queen bed
47 m²
Executive Suite Non Smoking
28 m²
Superior Room
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