Makkah Royal Clock Tower - 30 m from property

Abraj Al Bait Towers - 70 m from property

Al-Masjid al-Haram Mosque - 480 m from property

Swissotel Makkah

Name: Swissotel Makkah
Address: King Abdul Aziz Endowment Ajyad Street, Mecca, Makkah, 21955, Saudi Arabia
Rating: 8.724217026907803

Makkah al Mukarramah, Saudi Arabia

King Abdul Aziz Endowment Ajyad Street, 21955

8.7Rating

ExcellentRated by Guests

2,267Reviews

What to expect

Pros

🌟Excellent customer service with friendly and helpful staff
🍽️Delicious and diverse dining options in the restaurant
🏢Convenient location near the Haram for easy access
👨‍👩‍👧‍👦Family-friendly atmosphere and services
👍Efficient and responsive room service
🥯Accommodating dietary needs like gluten-free options
🛏️Comfortable and well-equipped rooms with great views
🥂Special surprises and gestures for guests like birthday cakes
🏨Cleanliness and maintenance of the hotel premises
🤝Professionalism and attention to detail from the staff

Cons

🧼Issues with room cleanliness and maintenance like dusty areas
🕰️Slow check-in process and delays during arrival
🚿Inconsistent water temperature in showers
🍴Limited breakfast timings not suitable for Umrah guests' schedules
🔊Problems with in-room amenities like speaker phones not working
🛎️Reception service issues such as lack of responsiveness or compensation
📞Poor communication from the reservation team causing uncertainty
🌇Partial or disappointing views from rooms despite booking expectations
👨‍🦽Challenges with lift rush and accessibility during busy prayer times
🤷Inconsistent service quality depending on specific staff members encountered

What this place has to offer

Things to do and ways to relaxTours

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingRestaurant [halal], Restaurant [kosher], Room service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Hindi, French, Arabic

Set in a prime location of Mecca, Swissotel Makkah puts everything the city has to offer just outside your doorstep. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. 24-hour room service, free Wi-Fi in all rooms, daily housekeeping, 24-hour front desk, facilities for disabled guests are there for guest's enjoyment. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, carpeting, linens, mirror, slippers. The hotel offers various recreational opportunities. Friendly staff, great facilities and close proximity to all that Mecca has to offer are three great reasons you should stay at Swissotel Makkah.