The Surrey
8.9Rating
ExcellentRated by Guests
2,225Reviews
What to expect
Pros
- 🌟Fantastic location for sightseeing and shopping
- 🥂Complimentary champagne upon arrival
- 🎷Live jazz entertainment in the evenings
- 🎁Personalized and thoughtful service for special occasions
- 🌺Beautiful and spacious rooms with classic architecture
- 🍽️Superb French restaurant on-site
- 🛁Massive bathrooms with luxurious amenities
- ☕Elegant design and decor throughout the hotel
- 🧳Efficient and timely service from the staff
- 🍸Great bar atmosphere with a touch of style
Cons
- 💸Arrogant and dismissive staff members
- 🚚Noise disturbances from garbage trucks outside
- 🔇Poor soundproofing in rooms, leading to noise disruptions
- 🛏️Inconsistent room cleanliness and maintenance issues
- ☕Lack of in-room coffee facilities or late removal of lobby coffee
- ⏰Issues with room temperature control and heating
- 💼Unresponsive or unhelpful front desk and customer service
- 🛎️Inconvenient check-in delays and room readiness problems
- 🔒Privacy concerns due to poor room design or layout
- 🛋️Outdated or worn-out furniture and decor in some rooms
What this place has to offer
Things to do and ways to relaxFitness center, Massage, Sauna, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Spanish, French, Portuguese
The 5-star The Surrey Hotel offers comfort and convenience whether you're on business or holiday in New York (NY). The hotel offers guests a range of services and amenities designed to provide comfort and convenience. Take advantage of the hotel's 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, valet parking, car park. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find television LCD/plasma screen, non smoking rooms, air conditioning, heating, wake-up service. To enhance guests' stay, the hotel offers recreational facilities such as fitness center, spa, massage, garden. The Surrey Hotel combines warm hospitality with a lovely ambiance to make your stay in New York (NY) unforgettable.
Where you'll be sleeping
92 m²
Two Bedroom Suite
2 king beds
91 m²
Deluxe Two Bedroom Suite
2 queen beds
57 m²
One Bedroom Suite
1 king bed
61 m²
Deluxe One Bedroom Suite
1 king bed
37 m²
Premium City View
1 king bed
37 m²
City View Deluxe King
1 king bed
36 m²
Deluxe Salon 2 Queens - Accessible
2 queen beds
37 m²
Deluxe King
1 king bed
38 m²
Grand Deluxe King Bed
1 king bed
36 m²
Deluxe 2 Full Size Beds
2 queen beds
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